New return request

1. Wish to return a product?

If you wish to return a product purchased on this webshop, the procedure is as follows:

  1. Go to New Return Request
  2. Fill out a return request
  3. Wait for an administrator to approve your request
  4. When the request is approved you will be notified
  5. Print a return shipping label (you will receive this by mail)
  6. Ship the package
  7. Mark the package as shipped. (via link in the mail you received)
  8. AU receives your parcel and gives you the refund for the returned product(s)

2. Do you want to exchange one or more products

If you wish to exchange products, you must first create a return as mentioned in section 1.
AU will refund the money for this return request.

Then you can place a new order on the webshop with the product(s) you want instead.

NB. It may be a good idea to wait for the return request to be approved, before ordering one or more new products.